Pack: AI agents
AI Front Desk: every customer answered, day and night, with a person one tap away
AI Front Desk puts an AI agent on your WhatsApp number and your website: it answers questions from facts you confirmed, takes bookings and requests, and hands over to your team when it should. It starts in dry-run, works inside a daily cap and logs every message.
What is in the pack
Each month
- A WhatsApp AI agent on the official WhatsApp Business Platform, with a number in your name
- A chat assistant on your website that answers from your own pages, with call booking
- Bookings, orders and call requests taken, then passed to your team or your CRM
- The agent's answers kept up to date with your prices, hours and offers as you change them
- Guards kept in place: daily cap, dry-run for every change, off switch, human handover, full log
- A plain-language report: what the agent answered, what it handed over, what we changed
Indicative scope. The exact scope and the price are set with you after a first look at your business.
What the agent does
- Answers the questions your team answers ten times a day, from facts you gave or confirmed.
- Takes a booking, a waitlist request, an order or a call-back request, and passes it on.
- Follows up: renewals, reminders, leads that went quiet, when you have approved the message.
- Hands over to a person, with the conversation, as soon as a question is out of its scope.
Where we have built this before
We have built WhatsApp AI agents for restaurant bookings and a waitlist (South Africa, pilot), voice-note answers including Kiswahili for a gym (tested), ordering and loyalty in hospitality (demo), renewals and follow-ups for insurance brokers (product), real-estate lead follow-up (United States), post-partum support (pilot) and our own team's work bot. The chat assistant on takat.ai answers from the site's own content, with streaming answers and call booking.
Voice: we have a prototype that answers a WhatsApp call and takes an order. If your case needs voice, your plan says plainly what is ready and what is not.
The guards on every agent
| Guard | What it does |
|---|---|
| Dry-run mode | The agent writes what it would send; nothing is sent until you approve |
| Daily cap | A ceiling on messages per day; when it is reached, the agent stops and tells your team |
| Off switch | You or we can switch the agent off at any time |
| Human handover | Out-of-scope questions go to a person, with the conversation |
| Log | Every message and action is recorded and open to you |
WhatsApp costs, in plain words
Messages sent through the WhatsApp Business Platform can be charged by Meta, depending on the type of message and the country; the rules are on Meta's pricing page. Like ad spend, those charges are paid by you to Meta and are separate from our work. Your plan explains which messages your agent will send.
Questions we get
Will the agent replace my staff?
No. It takes the repetitive questions and requests, and hands everything else to your team, with the conversation, so people spend their time where they matter.
Can it answer in several languages?
Yes, if you confirm the answers in those languages. We have tested an agent that answers voice notes, including in Kiswahili.
What is the price of AI Front Desk?
It is quoted for your business after a first look at your messages and your needs. Ask for your plan and the price comes with it; WhatsApp charges, if any, are paid by you to Meta.
Sources
- WhatsApp Business Platform — Meta for Developers (checked 2026-10-06)
- Pricing on the WhatsApp Business Platform — Meta for Developers (checked 2026-10-06)