Logistics and transport: answer “where is it?” before anyone asks

How shippers choose a carrier

Shippers buy reliability: on-time delivery, a clear answer when something goes wrong, documents that arrive without asking, and invoices that match the quote. New business comes from tenders, referrals and searches that are very precise: a type of goods, a vehicle, a route or a region ("refrigerated transport" plus a city, "pallet delivery" plus a region, "last-mile courier").

Your website and Google profile are where a new shipper checks that you really cover their route and their kind of goods. One clear page per real service and area, with real capacities and constraints, does more than a long brochure. See SEO and local SEO.

Where the time goes

• "Where is my delivery?" calls and emails, answered by phoning drivers.
• Proofs of delivery and documents requested again and again by customers and accounting.
• Quotes for one-off runs, built by hand and sent late.
• Invoicing and collection: invoices sent in batches, disputes about waiting time or extras, payments that slip.
• Reporting: punctuality, incidents and margin per customer rebuilt from spreadsheets.

What we would build

• A customer portal: shipments, status, proofs of delivery and invoices in one place, each customer with their own access. See client portals.
• AI customer support that answers status and document requests from your transport system, and hands over to a person for incidents. See AI customer support.
• An operations watch: an alert when a delivery is late against plan, when a document is missing after a delivery or when a customer's volume drops. See operations watch.
• An unpaid-invoice agent that follows the legal terms of your sector and stops as soon as payment arrives. See the unpaid-invoice agent.
• Connections between tools: transport management system, telematics, accounting and the approved e-invoicing platform, through their official APIs where they exist. See API integrations and dashboards and data.

French rules specific to transport

A shorter payment term. For road freight, vehicle rental with driver, freight forwarding and related services, Service-Public states that payment terms cannot exceed 30 days from the invoice date, shorter than the general rule for other businesses. Late penalties are due without a reminder being needed, and a fixed recovery indemnity applies per unpaid invoice. A reminder agent built for a carrier uses that 30-day clock.

Electronic invoicing. Since 1 September 2026, every company in France must be able to receive electronic invoices, and large and mid-size companies issue them through an approved platform; small and micro businesses follow on 1 September 2027. With many small invoices a month, a transport company gains a lot from connecting its system to the approved platform properly. We build around the platform you choose; we are not one.